Terms of service

TERMS OF SERVICE

Last Updated: August 2026

Welcome to HBY. These Terms of Service ("Terms") govern your access to and use of HBYern.com, including purchases of products and services offered through our website.

Throughout these Terms, the words "HBY," "we," "us," and "our" refer to the operator of HBYern.com.

By visiting our website, creating an order, purchasing a product, or otherwise using our services, you agree to these Terms, together with our Privacy Policy, Shipping Policy, Refund & Returns Policy, and any other policies made available on our website.

If you do not agree with these Terms, please do not use our website or purchase our products.

 

1. ONLINE STORE TERMS

By using our website and placing an order, you represent that you have the legal capacity to enter into a transaction under applicable law or that you are using the website with the appropriate consent or supervision required by law.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or other technology intended to damage, interfere with, or compromise our website, Shopify store, systems, or other users.

A violation of these Terms may result in the suspension or termination of your access to our services.

 

2. PRODUCTS AND SERVICES

HBY offers consumer products that may include, among others:

  • HBY Wellness Coffee and other food or beverage products;

  • Wellness and lifestyle products;

  • Perfumes and personal-use products;

  • Apparel, accessories, and merchandise; and

  • Other products introduced by HBY from time to time.

Products are subject to availability.

We reserve the right to modify, discontinue, limit, or introduce products at any time, subject to applicable law.

We make reasonable efforts to display product descriptions, packaging, photographs, colors, sizes, ingredients, and other information accurately.

However, colors and product appearance may vary slightly depending on your device, screen settings, lighting, packaging updates, manufacturing variations, or other reasonable factors.

 

3. PRODUCT INFORMATION

Please carefully review the product description, ingredients, instructions, warnings, and other information provided before purchasing or using a product.

For consumable products, customers are responsible for reviewing the listed ingredients and determining whether a product is appropriate for them.

If you have allergies, sensitivities, dietary restrictions, medical concerns, are pregnant or breastfeeding, are taking medication, or have questions regarding whether a product is appropriate for you, please consult an appropriate qualified healthcare professional before consumption where necessary.

Product information provided on HBYern.com is intended for general informational purposes and should not be considered a substitute for professional medical advice.

Nothing on our website is intended to diagnose, treat, cure, or prevent any disease unless expressly permitted and supported under applicable law.

 

4. PRICES

Unless otherwise stated, prices displayed on HBYern.com are in Philippine Pesos (PHP/₱).

We reserve the right to change product prices at any time before an order is confirmed.

The price applicable to your purchase will generally be the price displayed at checkout when your order is submitted, subject to correction of genuine errors and applicable law.

Shipping charges, discounts, taxes, and other applicable charges, if any, will be displayed during checkout or otherwise communicated before completing your purchase.

 

5. PROMOTIONS AND DISCOUNTS

HBY may occasionally offer:

  • Launch discounts;

  • Promotional prices;

  • Discount codes;

  • Free shipping;

  • Bundles;

  • Buy More & Save offers;

  • Free gifts; or

  • Other promotional campaigns.

Each promotion may have its own eligibility requirements, duration, exclusions, and conditions.

Unless expressly stated otherwise, promotions and discount codes cannot be combined.

We reserve the right to modify or end promotional offers in accordance with their terms and applicable law.

Promotional pricing does not entitle customers who purchased before or after a promotion to a retroactive price adjustment unless we expressly offer one.

 

6. ORDERS

Submitting an order does not necessarily mean that the order has been finally accepted.

We reserve the right, subject to applicable law, to refuse or cancel an order for legitimate reasons, including:

  • Product unavailability;

  • Incorrect pricing caused by an obvious technical or administrative error;

  • Suspected fraudulent transactions;

  • Payment authorization failure;

  • Duplicate orders;

  • Orders involving suspected abuse of promotions;

  • Incorrect or unverifiable customer information; or

  • Circumstances preventing us from lawfully fulfilling the transaction.

If we cancel an order that has already been paid, we will provide an appropriate refund for the cancelled amount.

 

7. ORDER INFORMATION

Customers are responsible for providing complete and accurate information when placing an order, including:

  • Full recipient name;

  • Complete delivery address;

  • Valid mobile number;

  • Email address, where applicable; and

  • Any other information reasonably required to fulfill the order.

Please review your information carefully before submitting your order.

If you discover an error after placing an order, contact HBY Customer Support immediately.

We will make reasonable efforts to assist, but once an order has been processed or handed over to the courier, we cannot guarantee that delivery information can still be changed.

 

8. PAYMENT

Available payment methods will be displayed during checkout and may change from time to time.

Depending on availability, payment methods may include online payment providers, cards, electronic wallets, bank transfers, or other payment options.

Orders requiring payment verification may not be processed until payment has been successfully received or verified.

For manual bank transfers or similar payment methods, customers may be required to provide proof of payment containing sufficient information for us to verify the transaction.

HBY will never ask customers to provide passwords, PINs, one-time passwords (OTPs), or other confidential banking security credentials through social media or customer support.

 

9. ORDER PROCESSING

Our normal order processing hours are:

Monday to Saturday
8:00 AM – 6:00 PM
Philippine Time

Our daily order processing cut-off is 3:00 PM.

Orders placed between 8:00 AM and 3:00 PM are normally processed within the same business day.

Orders received after 3:00 PM will normally be processed on the next business day.

Orders placed on Sundays will be processed beginning Monday.

Orders received on Philippine public holidays or announced non-operating days may be processed on the next available business day.

Processing time is separate from courier delivery time.

For complete information, please review our Shipping Policy.

 

10. SHIPPING AND DELIVERY

Our estimated delivery period within the Philippines is generally:

5–12 business days after processing and dispatch.

Delivery times are estimates and may vary depending on the customer's location, courier service, holidays, weather, transportation disruptions, peak periods, remote-area accessibility, and other circumstances.

Metro Manila and major urban areas may receive orders sooner, while certain provincial, island, remote, or Mindanao locations may require additional delivery time.

Once an order has been transferred to a courier, certain aspects of transportation and delivery are outside HBY's direct control. However, our Customer Support team will make reasonable efforts to assist customers experiencing delivery problems.

Please refer to our Shipping Policy for complete information.

 

11. FAILED DELIVERIES

Customers should provide an accurate address and reachable mobile number and make reasonable arrangements to receive their orders.

If an order is returned to us because of circumstances attributable to the recipient, including repeated unsuccessful delivery attempts, an incorrect or incomplete address, an unreachable recipient, or refusal to accept an otherwise correct order, additional shipping charges may apply if re-delivery is requested.

We will assess these situations reasonably and in accordance with applicable law.

 

12. CANCELLATIONS

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or dispatched.

Once an order has been processed, packed, or transferred to the courier, cancellation may no longer be possible.

Cancellation rights provided by applicable Philippine law are not affected by this section.

 

13. RETURNS, REFUNDS AND REPLACEMENTS

Returns, refunds, replacements, and other remedies are governed by our Refund & Returns Policy and applicable Philippine consumer protection laws.

Customers should contact us if they receive a product that is:

  • Damaged;

  • Defective;

  • Leaking or broken;

  • Incorrect;

  • Missing from the order;

  • Expired upon delivery;

  • Unfit for its intended use due to a product defect; or

  • Otherwise not in conformity with the confirmed transaction.

Depending on the circumstances and applicable consumer rights, an appropriate remedy may include replacement, refund, store credit, or another appropriate resolution.

Nothing in these Terms is intended to waive, exclude, or restrict consumer rights that cannot legally be waived under Philippine law.

 

14. CHANGE OF MIND

Except where otherwise required by law or expressly provided by HBY, we generally do not provide refunds or exchanges solely because a customer changed their mind after receiving a product that is correct, undamaged, and otherwise in conformity with the order.

This includes personal preferences regarding characteristics such as taste, aroma, sweetness, texture, fragrance, or similar subjective preferences where the product itself is not defective.

Please review our Refund & Returns Policy for additional information.

 

15. CONSUMABLE PRODUCTS

For health, safety, and product-integrity reasons, opened or consumed food, beverages, coffee, and other consumable products generally cannot be returned solely because of personal preference or change of mind.

This does not affect remedies that may be available when a product is defective, damaged, expired, incorrect, unsafe, or otherwise does not conform to the transaction.

Customers experiencing a legitimate product issue should contact HBY Customer Support and retain the product and packaging where reasonably possible while the concern is being investigated.

 

16. PERFUMES AND PERSONAL-USE PRODUCTS

Opened or used perfumes and other personal-use products generally cannot be returned solely because a customer does not like the fragrance or has changed their mind.

However, customers should contact us if a perfume arrives damaged, leaking, defective, incorrect, or otherwise does not conform to the order.

 

17. PRODUCT AVAILABILITY

Products may occasionally become unavailable after an order has been submitted due to inventory discrepancies, simultaneous purchases, fulfillment issues, or other circumstances.

If we cannot fulfill a paid order, we will contact the customer and provide an appropriate refund or other available option.

 

18. WEBSITE INFORMATION

We make reasonable efforts to ensure information presented on HBYern.com is accurate and current.

However, occasional typographical, pricing, product-description, inventory, or technical errors may occur.

Where permitted by law, we reserve the right to correct genuine errors and update information.

If an error materially affects an order you have already placed, we will contact you when appropriate and provide the options or remedies required by applicable law.

 

19. THIRD-PARTY SERVICES

Our website may use third-party providers to operate certain services, including:

  • Shopify;

  • Payment processors;

  • Courier and logistics providers;

  • Analytics providers;

  • Marketing platforms; and

  • Other technology or service providers.

Your use of certain third-party services may also be subject to their applicable terms and privacy practices.

HBY is not responsible for independent third-party services beyond the extent required by applicable law.

 

20. SHOPIFY

Our online store is hosted using Shopify, which provides the e-commerce platform that enables us to offer and sell products online.

Your information may be processed through Shopify's systems in connection with operating the store, processing transactions, preventing fraud, and providing related services.

For additional information regarding personal data, please review our Privacy Policy.

 

21. THIRD-PARTY LINKS

HBYern.com may contain links to social media platforms or other third-party websites.

These third-party websites operate independently from HBY. We are not responsible for their content, policies, availability, security, or practices except to the extent required by applicable law.

Customers should review the relevant third party's terms and privacy policies when using those services.

 

22. CUSTOMER REVIEWS AND USER CONTENT

Customers may have opportunities to submit reviews, photographs, comments, testimonials, feedback, or other content.

By voluntarily submitting content for publication through our website or official channels, you represent that you have the right to provide that content.

We may moderate or remove content that is fraudulent, abusive, unlawful, misleading, discriminatory, defamatory, spam, unrelated to the product, or otherwise inappropriate.

We will not knowingly alter legitimate customer reviews in a manner that materially misrepresents the customer's opinion.

 

23. SOCIAL MEDIA

HBY may operate official accounts on platforms such as Facebook, Instagram, TikTok, and other social networks.

Content posted by impersonators, unofficial accounts, fan accounts, or other third parties does not necessarily represent HBY.

Customers should use only the official communication channels identified on HBYern.com when providing order or payment information.

 

24. INTELLECTUAL PROPERTY

Unless otherwise indicated, content on HBYern.com—including the HBY name, branding, logos, product designs, photographs, videos, graphics, written content, and other original materials—is owned by or licensed to HBY and is protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, commercially exploit, or falsely represent HBY content as your own without authorization, except as permitted by law.

 

25. PROHIBITED USES

You may not use our website or services to:

  • Engage in unlawful activity;

  • Commit or attempt fraud;

  • Submit false payment information;

  • Abuse refunds, promotions, discounts, or replacement programs;

  • Attempt unauthorized access to our systems;

  • Upload malicious software;

  • Scrape or commercially exploit protected content without authorization;

  • Impersonate HBY or another person;

  • Harass customers, staff, or other users; or

  • Otherwise interfere with the operation or security of our website.

We may restrict access or cancel transactions associated with prohibited activity where reasonably justified and permitted by law.

 

26. FRAUD AND ABUSE

We reserve the right to investigate transactions, refund requests, promotional claims, or customer accounts where there are reasonable indications of fraud, misuse, alteration, intentionally false claims, or repeated abuse.

Where appropriate and permitted by law, we may refuse fraudulent claims, cancel affected orders, restrict future transactions, or take other reasonable measures.

This section does not limit legitimate consumer complaints or statutory consumer rights.

 

27. PERSONAL INFORMATION AND PRIVACY

The collection, use, storage, disclosure, and processing of personal information through HBYern.com are governed by our Privacy Policy and applicable Philippine data protection requirements.

By using our website, you acknowledge that certain personal information is necessary to process orders, receive payments, arrange deliveries, provide customer support, prevent fraud, and operate our services.

Please review our Privacy Policy for further information.

 

28. SERVICE AVAILABILITY

We aim to keep HBYern.com available and functioning properly, but we cannot guarantee uninterrupted access at all times.

Temporary interruptions may occur because of maintenance, platform outages, internet problems, cybersecurity measures, third-party service interruptions, or circumstances beyond our reasonable control.

 

29. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, HBY will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by Philippine law.

Nothing in this section limits the rights and remedies available to consumers under applicable consumer protection legislation.

 

30. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably resulting from your unlawful use of HBYern.com, violation of these Terms, infringement of another person's rights, or fraudulent activity.

This provision will not apply in a manner that unlawfully restricts consumer rights.

 

31. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue to apply to the extent legally permissible.

 

32. NO WAIVER OF CONSUMER RIGHTS

These Terms are not intended to exclude, restrict, waive, or diminish any mandatory rights available to consumers under Philippine law.

Where any provision of these Terms conflicts with a mandatory consumer protection requirement, the applicable law will prevail.

 

33. GOVERNING LAW

These Terms and transactions made through HBYern.com are governed by the laws of the Republic of the Philippines, without prejudice to mandatory consumer rights or other applicable legal protections.

 

34. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, products, website, payment methods, fulfillment practices, legal requirements, or other operational matters.

The most current version will be published on HBYern.com with an updated "Last Updated" date.

Changes will apply prospectively as required by applicable law and will not improperly remove rights associated with transactions completed before the changes took effect.

 

35. CONTACT US

If you have questions about these Terms, an order, or our services, please contact HBY through the Contact Us page on HBYern.com or through the official customer support channels listed on our website.

When contacting us about an existing order, please include your order number and the name associated with the purchase so we can assist you efficiently.

 

HBY
Philippines
Website: HBYern.com

Thank you for choosing HBY. 💛