Shipping Policy

Last Updated: August 2026

At HBY, we do our best to prepare and dispatch your orders as quickly as possible. Please review our processing and delivery information below before placing your order.

Order Processing

Our order processing hours are Monday to Saturday, 8:00 AM to 6:00 PM (Philippine Time).

Our daily order cut-off is 3:00 PM.

• Orders placed between 8:00 AM and 3:00 PM are normally processed within the same business day.

• Orders placed after 3:00 PM will be processed on the next business day.

• Orders placed on Sundays will be processed beginning Monday.

• Orders placed on Philippine public holidays or during announced non-operating days will be processed on the next available business day.

Processing means that your order is being verified, prepared, packed, and/or handed over for shipment. Processing time is separate from the courier's actual delivery time.

Estimated Delivery Time

Once your order has been processed and dispatched, estimated delivery is generally:

5–12 business days within the Philippines.

Actual delivery time may vary depending on your location, courier coverage, weather conditions, peak shopping periods, holidays, and other circumstances affecting the courier network.

Orders to Metro Manila and other major urban areas may arrive sooner, while deliveries to provincial, remote, island, or certain Mindanao locations may require additional time.

The 5–12 business day timeframe is an estimate and not a guaranteed delivery date.

Shipping Fees

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

When an order qualifies for a Free Shipping promotion, no standard shipping fee will be charged, subject to the terms of the applicable promotion.

Courier Delays

Once an order has been handed over to the courier, certain circumstances may be outside HBY's direct control.

Delays may occur because of severe weather, natural disasters, transportation disruptions, high courier volume, holidays, incorrect or incomplete delivery information, inaccessible delivery locations, or other courier-related circumstances.

If your shipment appears unusually delayed, please contact us and our Customer Support team will assist in checking the status of your order with the courier.

Tracking Your Order

When tracking information is available, it will be provided through the contact details associated with your order.

Please allow some time after dispatch for tracking information to become active in the courier's system.

Please Check Your Delivery Information

Customers are responsible for providing a complete and accurate recipient name, delivery address, mobile number, and other information required for successful delivery.

Please review your information carefully before completing your order.

If you notice an error, contact us as soon as possible. We will try to update your information if the order has not yet been dispatched.

Once an order has already been shipped, we cannot guarantee that the courier will be able to change the delivery address.

Additional delivery or re-shipping costs resulting from incorrect or incomplete information provided by the customer may be charged to the customer where appropriate.

Failed Delivery / Returned to Sender

Please make sure that someone is available to receive your package and that the contact number provided with your order is reachable.

If a package is returned to HBY because of repeated unsuccessful delivery attempts, an unreachable recipient, refusal to accept the shipment, or incorrect/incomplete information provided during checkout, please contact us so we can determine the available options for re-delivery.

Additional shipping charges may apply where the failed delivery was caused by circumstances attributable to the recipient.

Damaged or Incorrect Orders

If your package arrives damaged, leaking, opened, incomplete, or contains an incorrect product, please take photos and/or a video of the package and products as soon as possible and contact HBY Customer Support.

Please keep the original product, packaging, shipping pouch/box, and shipping label while your concern is being reviewed.

We will work with you to resolve eligible issues in accordance with our Refund & Returns Policy and applicable Philippine consumer laws.

Need Help With Your Delivery?

If you have questions about your order or delivery, please contact us through the Contact Us page on HBYern.com or through our official HBY Facebook, Instagram, and other listed customer support channels.

Please provide your order number and the name used when placing the order so we can assist you faster.

Thank you for shopping with HBY. 💛